Low Profile Score for 40k a Year Customer

Item: Vodacom
Rating: 1
Author: Oliver B

I went in to upgrade one of my three contract lines, only to be told I have a low profile score. I upgraded another line in December without issue and nothing has changed since then. I spend over R40,000 a year with Vodacom, if this isn't enough, I'd be happy to take my business to another provider. Fix my profile score so that I can upgrade my lines, or cancel my contracts and loose a customer.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

28 Apr 2018, 08:29

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom's reply28 Apr 2018, 08:29

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Oliver B's updateReviewer Update

01 May 2018, 09:31

Hello. Your response is unacceptable. I am cancelling each of my contracts as they fall due and moving to another provider. You have lost a R40,000 a year customer.

Oliver B's update01 May 2018, 09:31

Reviewer Update

Hello. Your response is unacceptable. I am cancelling each of my contracts as they fall due and moving to another provider. You have lost a R40,000 a year customer.