LOW LEVEL OF SERVICE

I am extremely disappointed with vodacom, after having been with the company for years. I have a data/sim contract with the company which gets debited every month on the 1st. On the 1st Feb they went to debit, came back saying there was no money - which is highly impossible as i get my salary on the last day of the month. I was informed to send through the bank statement which I did. The bank statement showed upon them going to deduct there was enough funds on the account. I was then informed the matter would take 7-14 days to be reviewed and the extra rejection fees which the company charges will be credited. After numerous calls made and the consultants confirming they could see my that they were at fault. No communication was made with me. After 14 days i called - i was then informed by another consultant that they do not see my query being logged on the system - which was highly impossible as I had the names of the consultants. I then spoke to a consultant which then said she will put me through a supervisor by the name of Siboniso Mtolo, consultant came back saying the supervisor says they will waver the fees. Debit order went through on the 1st March - fees were not waved. Called again requested to speak to a consultant whom i requested to speak to Siboniso, consultant said they would go and speak to the supervisor, after holding for more than 30 mins - consultant said supervisor says i reversed the funds. I then asked the consultant if i had disputed the debit order- why would l make a fool of myself and call continuously of the same issue. I requested the recordings of my calls as the bank statements were sent to TL Portia, TL Adelia and also the team leader Siboniso who said i reversed the debit order. What puzzles me is that I bank with FNB and all disputes requested are listed if i should dispute a debit order on my profile, and such dispute is not applicable. I have spoken to my banker which i have also been told it is vodacom's fault and no dispute was made. No one at vodacom has taken ownership. The amount charged might not be that much , but the consultants including the TL's who i have sent the Bank statements to are highly *********** and their matter at handling the query is highly pathetic