MF
Malcolm F
1 reviews | Active since Dec 2009
17 Jan 2022, 17:57
Lousy signal strength in Constantia
I live in Constantia and have had appalling service from Vodacom since September 2021. I together with a number of neighbours have very poor signal which manifests itself in broken speech and inability of the caller to hear what is said. I have raised this many times (over 12!) with customer service who have duly raised a ticket ( I am on number 7 now!!). Network have never responded to any of these requests. I have given time lines for a response - none met. I am advised I need a booster installed at my home to get over the poor signal strength. I am still waiting. If you are considering to contract with Vodacom I strongly advise against. Don’t do it - go to MTM or anyone else.
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Replies (2)Vodacom's replyOfficial
17 Jan 2022, 21:14Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply17 Jan 2022, 21:14
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MF
Malcolm F's updateReviewer Update
17 Jan 2022, 22:08That has been stated several times before. I need to be contacted and a solution delivered and installed at my home.
MF
Malcolm F's update17 Jan 2022, 22:08
Reviewer Update
That has been stated several times before. I need to be contacted and a solution delivered and installed at my home.
