Lousy service

Thinking of going fibre? Whatever you do DO NOT choose Vodacom fibre. This line has been down for 9 days. I have spoken to at least14 service desk personnel. Nothing is resolved. It was escalated to Jonathan (?) who then assigned the fault to Theo Stander. He phoned but did not leave a number where he is contactable. I called his number and got back to the famous help desk. They really should rename that desk. This router has been reset at least 30 times and the error does not go away. Somewhere along the way I was told that technicians do not work over the weekend. Vodacom after sales service does not exist.