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Yvette A

1 reviews | Active since Oct 2012

15 Feb 2025, 11:12

Lousy reporting service

I've tried to contact vodacom to report that I can't receive calls but none of their platforms has the ability to report faults.

0
Replies (4)
Vodacom
Vodacom's reply15 Feb 2025, 12:08
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Best regards,

YA
Yvette A's update17 Feb 2025, 17:16
Reviewer Update
I have still not been contacted but I can't receive calls so I'm not sure how I will be contacted..... sigh!!!
Vodacom
Vodacom's reply18 Feb 2025, 12:55
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the query was resolved. Regards Consumer Website Team

Best regards,

YA
Yvette A's update18 Feb 2025, 13:03
Reviewer Update
I did receive one call from a 135 number but not other normal numbers so looks like it's not resolved :(