Lousy customer service Vodacom 4u Mall of the South

I upgraded my phone two weeks ago and paid R500 for the Panzer screen protector.In less than two weeks the screen protector was lifting and came off. I tried calling but their phones were not working. I eventually made a special trip to the store and the consultant told me that they could not refund me and that they did not have stock of a replacement screen protector and I would have to wait a few days and come back to replace it. I asked to speak to the manager and they said she wasnt in but they assured me the order would be placed and she would call me the next day.I did not receive any call from the manager. I called in the next day and another consultant told me that the order had been placed and I would receive a call from them when they received stock in a few days. I waited and they didn't bother to call me back .When I eventually called back four days later another consultant told me that it would be unlikely that they would receive stock any time in the near future and I would have to come back to the store for a refund and that they would not do it electronically. It seems like nobody at this store seems to care about customer service including the manager. Im walking around with a new phone with a dirty defective screen protector. Would advise people to not visit this store because should you have any issues with your phone or in store purchases nobody is willing to assist you and they will make you run around instead of communicating with you and resolving your issue.