LOUSY Customer Service... The WORST I have EVER Experienced...

<p>Hi Voda****,</p> <p>Some background before I tell you about Voda****'s POOOOR Customer Service.<br />I have several contracts with Vodacom and one of them was on the uChoose Smart S plan. And because of the poor default data bundle you receive standard with this contract, I added on an additional 2GB's data bundle to be given to me every month as well, at a cost of R249.00 ontop of the standard uChoose Smart S plan.<br />This contract was due for upgrade in Nov 2015, which I did telephonically. I advised the lady from Voda**** that I want everything to remain the same, i.e. contract type, my additional 2GB's, etc. just the new phone is the only thing new to my upgrade.<br />All was well besides the phone becoming faulty within the next couple months, which becomes tricky to hand in for repairs when I can't back up my data when the problem is with the USB port and Voda**** can't help you with that... None the less, I have managed to live with it and have now got an uncapped, unshaped FTTH line at a fraction of the cost of what voda**** offers it at, so I am now able backup it wirelessly, enabling me to finally get my phone repaired... NO Thanks to Voda****.<br />Now that I have an uncapped line, I now no longer need Voda****'s riculoudly priced additional 2GB's data which I had added onto my uChoose Smart S contract. Come the day I want to remove the additional 2GB's added onto my contract, I am told that I cannot because the contract itself is a uChoose More Data 2GB which doesn't make sense at all... Because that is not what I asked for when I had upgraded my contract?... I was told that it's very quick and easy to change the plan, I thought oh wow... That's great... Only to be told that I first need to fork out R399.00 (migration charge). Which I think is absolutely ridiculous seeing that I specifically asked for my contract to remain the same when I did my upgrade?...<br />I logged a call in May 2016 for this to be investigated, it was closed with no feedback.<br />I had a further two service requests logged to have it investigated AGAIN, see calls logged below:<br />A7-DBMY-YFSK<br />1- ********** 1630<br />1- ********** 8963<br />They were ALL closed with no feedback. When I call Customer Care to advise me on what the feedback is on my calls logged, they advise me that there is no feedback, the calls are just closed. They try "assist" me by trying to get a hold of the back office to provide feedback, giving empty promises to call me back once they have received feedback from the "back office".</p> <p>SADLY NO ONE EVER contacts me back... This is a never ending story, stuck in one big circle!!!</p> <p>Your STUPID SMS system doesn't either work... Where you reply "NO" and someone will call you back?... LIES!!!</p> <p><br />I have wasted several hours on the phone with your useless customer care, going in circle after circle...<br />I am SICK and TIRED of this!!! What the hell is so difficult about providing your customers with some feedback, some assistance?...<br />The PROBLEM that Voda**** has is that they invest heavily in providing great network coverage, but VERRRRY POOOOOR customer service! I am done with your rigmarole games. I have contacted your cancellation department to inquire of the cancellation fees for all my Voda**** contracts and I am going to CellC this weekend to inquire of Buying me out. I know that their network may not be a good as Voda****'s but I would rather put up with that and receive SOME service compared to Voda****!<br />Relying on your network will only last so long... Your customers are growing TIRED of the POOOOR service...</p> <p> </p> <p>Commiseration<br />Customer Lost</p>