Lousy and non existent Vodacom Fibre after service

We signed up for Vodacom Fibre at the end of May, Vodacom offered LTE in the interim which was activated at the beginning of June. LTE worked for 8 days and since 9th June we have logged call after call with Vodacom and we have still not received any assistance. On 14th June Fibre was installed but to date we have no Wifi access as the router is faulty. Every consultant when we dial *** including Lungisa, Dada, Dashe, Siphosethu (SR***, SR*** (to name a few) tells us it has been escalated. Today we get told the call is with Lesego and we just have to wait until he/she makes contact with us. There is nobody senior to speak to or no other way to get assistance. Surely the mobile or ****le and sim needs to be replaced but it seems beyond everyone's comprehension... Seems management stay in the background and are not reachable when client's desperately need assistance. We may have no other choice but to cancel Fibre and refuse to pay for the modem, sim and ****le... Am sure Frogfoot or Telkom may appreciate our business more. Sad though since we are longstanding Vodacom customers...