yH
yudheer H
1 reviews | Active since Jul 2014
15 May 2024, 17:34
Loud and Rowdy call centre
Vidacom Fibre call centre is extremely rowdy. Either get your staff to conduct themselves in an appropriate manner or change your headsets, so that they do not pick up all the noise in the call centre. It's extremely painful being on the phone with a call centre agent!
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Replies (2)
Vodacom's replyOfficial
16 May 2024, 07:45 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 May 2024, 07:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
yH
yudheer H's updateReviewer Update
18 May 2024, 12:56Day 4 since I logged the call. Vodacom customer service is no existent. There has been no updates from Vodacom for 4 day. I have to call everyday to check when a technician will be dispatched. Everyday I get told that my call is being escalated and a technician will be out soon. I spoke to a team leader that was meant to get back to me in 30mins, it's over 90mins and I need to call Vodacom back to chase this team leader. Vodacom, for an organization as big as yours, you have no empathy for your customers and it feels like you have a don't care attitude. We will get to you when we get to you. To all the viewers on this platform, DO NOT WASTE YOUR TIME WITH VODACOM. They don't deserve your business, go to another service provider where you are valued. I'm done with Vodacom!
yH
yudheer H's update18 May 2024, 12:56
Reviewer Update
Day 4 since I logged the call. Vodacom customer service is no existent. There has been no updates from Vodacom for 4 day. I have to call everyday to check when a technician will be dispatched. Everyday I get told that my call is being escalated and a technician will be out soon. I spoke to a team leader that was meant to get back to me in 30mins, it's over 90mins and I need to call Vodacom back to chase this team leader. Vodacom, for an organization as big as yours, you have no empathy for your customers and it feels like you have a don't care attitude. We will get to you when we get to you. To all the viewers on this platform, DO NOT WASTE YOUR TIME WITH VODACOM. They don't deserve your business, go to another service provider where you are valued. I'm done with Vodacom!