Lost trust after 25 years relation with VODACOM!

<p>On 2017/03/16 Vodacom registered a new account MyGig 5 Promo @ R259 after a telephonic request by them. The operator assured me that my current 2 Gig account will be replaced with the new 5 Gig contract. At the end of March 2017 I did receive an account for both the 2Gig and 5 Gig contract after also receiving the 5 Gig router. I immediately called the Vodacom complain line and reported the issue.</p> <p>After several calls and listening to recordings Vodacom admitted that false information was given to me by the operator and resulted in my favour. The option to remain with the contract on a discount was not accepted by me and Vodacom informed me that they will terminate the 5 Gig contract and repay my contributions minus data used.Ref no.1058 was registered. </p> <p>At the end of May the 5Gig contract is still deducted and the router is still not collected from me!</p> <p>I am very disappointed by this incident and will giveup all my contracts with this provider coming maturity time.</p> <p> </p> <p> </p>