AS
Alison S
1 reviews | Active since Jun 2015
28 Oct 2025, 11:28
Lost touch with humans
Unfortunately Vodacom has lost touch with PEOPLE. Customer care would rather direct you to an AI bot than actually assist. A simple request for a puk number is not easy. Their list of security questions and hoops to go through is NOT user friendly for the aged population. Disappointed is an understatement.
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Vodacom's replyOfficial
28 Oct 2025, 13:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Oct 2025, 13:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,