Avdh
AJ van den heever
1 reviews | Active since Mar 2013
13 Oct 2017, 09:02
Lost RICA
I went into Game to upgrade my contract. They could not help me with my specific query. And when I left my SIM card did not work anymore. I could not use my phone to dial or sms or use data.
I then went to a Vodacom shop who could help me with my upgrade, but could not unlock my simcard since the system was down.
Turns out my sim card was locked because the RICA was removed. I used this SIM card for more than 12 years and have RICA it many times.
Now the Vodacom callcentre can not help me. All cellphone services have been locked because somebody clicked on the wrong button.
This is very bad service, since I had all my documents with me and could have RICA again
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
13 Oct 2017, 10:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Oct 2017, 10:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Oct 2017, 13:47Good Day,
Thank you for taking my call.
As discussed, your query has been resolved.
I do apologise for the bad service received and inconvenience caused.
Regards,
UW
Best regards,
Vodacom's reply13 Oct 2017, 13:47
Official
Good Day,
Thank you for taking my call.
As discussed, your query has been resolved.
I do apologise for the bad service received and inconvenience caused.
Regards,
UW
Best regards,