Lost respect for Vodacom
I have been a loyal Vodacom client for more than 10 years. I recently decided I need to upgrade my device and I saw that Vodacom has great black friday deals. So I app**** and everything went well and soon after I received a message that the device is out of stock. I then app**** again today and everything went well and that Vodacom has devices in stock, soon after I received yet another message that they don't have devices in stock. HHOW CAN YOU RUN A DEAL LIKE THAT WITH NO STOCK ON DEVICES AND TELLING CUSTOMERS THAT THEY WILL RECEIVE THEIR DEVICES. I know Vodacom doesn't care about their customers and that is why I will be moving to a different service provider.
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Replies (1)Vodacom's replyOfficial
28 Nov 2024, 08:02 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Nov 2024, 08:02
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
