1 reviews | Active since Jan 2017

27 Nov 2024, 16:02

Lost respect for Vodacom

I have been a loyal Vodacom client for more than 10 years. I recently decided I need to upgrade my device and I saw that Vodacom has great black friday deals. So I app**** and everything went well and soon after I received a message that the device is out of stock. I then app**** again today and everything went well and that Vodacom has devices in stock, soon after I received yet another message that they don't have devices in stock. HHOW CAN YOU RUN A DEAL LIKE THAT WITH NO STOCK ON DEVICES AND TELLING CUSTOMERS THAT THEY WILL RECEIVE THEIR DEVICES. I know Vodacom doesn't care about their customers and that is why I will be moving to a different service provider.

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Replies (1)
Vodacom
Vodacom's reply28 Nov 2024, 08:02
Official
 Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Best regards,