Lost R2000 airtime 13GIGS

<p>About 3 weeks ago I went to bed with more than R2000 worth of airtime and about 13 gigs on my cellphone and I woke up the next morning with R0 airtime and 0 gigs. After weeks of calling the service help desk at Vodacom and getting no resolution on the matter, Vodacom sends me an SMS yesterday telling me that they've been trying to get a hold of me with no success (which is false) and that my query is now closed because the reason I lost my airtime and data is because of my usage. Who uses R2000 airtime and 13gigs or data in one night, while they are asleep? These people are such ******. I am so disappointed and so angry! They are even trying to offer me R500 airtime and 5gigs of data as a gesture of their goodwill, that's not even half of what I lost, what goodwill? </p>