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Thuli H
1 reviews | Active since Oct 2020
13 Oct 2020, 16:12
Lost phone
I am not happy with the level of service I am getting, I toke my phone for repair and when I got the phone back it was stole after 2 day and now vodacom does not want to cover or make a payout for that phone cause I did a Sim swap with my phone and the phone was ****** without a Sim card, I need a phone agently so, please assist cause it was ****** at work no police report was done by the police.
Thulisile
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Replies (2)
Vodacom's replyOfficial
14 Oct 2020, 07:06Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Oct 2020, 07:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Thuli H's updateReviewer Update
16 Oct 2020, 08:53I have been waiting for vodacom consultant to contact me, are all consultants too busy to make a phone call
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Thuli H's update16 Oct 2020, 08:53
Reviewer Update
I have been waiting for vodacom consultant to contact me, are all consultants too busy to make a phone call