LOST PHONE

I LOST A CELL PHONE IN JANUARY 2016 AND REPORTED THE MATTER TO SAPS AND VODACOM WITH THE FOLLOWING REFERENCE NUMBERS: SAPS 79/1/2016 AND VODACOM ***8 .<br> <br> IN JANUARY 2016 WHEN I GOT BACK TO WORK FROM MY LEAVE, I THEN REPORTED THE MATTER TO ERIC THEMBA RESPONSIBLE FOR THE INSTITUTIONAL CELLPHONES AD SUBMITTED ALL THE NECESSARY DOCUMENTS TO HIM AND HE INDICATED THAT HE HAS SUBMITTED THE DOCUMENTS TO .<br> <br> TWO DAYS LATTER I THEN REQUESTED FOR A FEEDBACK AND I WAS GIVEN A PHONE TO SPEAK TO ALLISTER LOUIS WHOM INDICATED TO ME THAT I WILL NOT BE ABLE TO GET A REPLACEMENT FROM THE INSURANCE BECAUSE THE SIMCARD THAT I WAS USED IN THE PHONE BELONG TO JIMMY SELLO MADIKELA WHOM IS MY HUSBAND.<br> <br> HE FURTHER ALLUDED THAT ACCORDING TO THEIR POLICY IF AN INSURED PHONE WAS ****** AND THE CORRECT WORK SIMCARD WAS NOT USED IN THE PHONE THEN THEY DON'T PAY. I HAVE SINCE REQUESTED FOR THAT POLICY AND IT IS NOT FORTHCOMING FOWARD TO ME TILL TODAY.<br> <br> AND ON THE DELIVERY OF THE PHONE TO ME SUCH WAS NO COMMUNICATED .<br> <br> I THEREFORE NEED ASSISTANCE TO GET A CELLPHONE THAT I HAVE INSURED FROM VODACOM INSTEAD OF GETTING EXCUSES.