Lost payment..... possible internal *******ion?

My Vodacom account was paid on 28 November 2017 at Vodacom4u shop. To date Vodacom have still not listed this payment against my account. They keep on sending messages of account in arrears. I have tried numerous times to sort this out. Vodacom says it is a problem at Vodacom4u. Vodacom4u says it is a Vodacom accounts problem. We have made numerous telephone calls to Vodacom customer services & accounts department. Have been to Vodacom4u, where they resend the payment receipt to Vodacom accounts department. We have send numerous emails with proof of payment. Yet there seem to be no action taken.

Vodacom account department staff are rude & unhelpful, unwilling to listen or even try to see how they can help to sort the matter out.

It has been almost 2 months and absolutely zero has been done. Yet Vodacom keep on harassing me with system messages, phone calls, sms etc. stating I am in arrears and must pay.

This poses the questions : Note - this is only a natural question & speculation voiced - thus freedom of speech, NOT actual charge made! 1 -How many more customers has this happened to? 2- What happened to the money we paid? 3- one might ask if there might be some internal *******ion happening that is leading to the disappearance of money paid towards accounts.

Definitely worst service ever.