TP
Thato P
1 reviews | Active since Feb 2010
19 Oct 2022, 16:35
Lost ****nection
I previously reported the issue I have with Vodacome since 22nd August - the issue was resolved on Sept 26th - A technician was called out to resolve my issue. The poor guy was here all day (8hours). But in the end got me connected. Thank you Bongani.
Today the router lost connection again (19 Oct) so I haven't been connected for a full month. I canned the Service Desk, they did some trouble shooting and still no Internet connect - this time the route has 4 lights instead of 5. The internet light is not ON. I'm told it will take 48hours for this to be assigned to a technician. This means 2 days without connection and I'm working from home. SIGH
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Replies (2)
Vodacom's replyOfficial
20 Oct 2022, 08:21Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Oct 2022, 08:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Oct 2022, 13:03Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Oct 2022, 13:03
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team
Best regards,