CM
Carol-Ann Martins

1 reviews | Active since Mar 2009

07 Jun 2023, 05:47

Lost for words with Vodacom Customer Service & Customer Experience

I'm lost for words to say the least this morning. From dealing with VodaWorld, 2 x stores & HelloPeter team.

I received my statement via email and I noticed that the details on the statement are incorrect. Since April I have been trying to get my lines onto my names, filling in and supplying paperwork and yet it is still wrong !

How the hell do I get this sorted out !!!!!! I don't understand why I have invoices for IntDev on my statement when I had those lines transferred into my name !!!!!

It also seems that my main account hasn't been updated as it shows as Martins NOT Carol-Ann Martins !!!!

03/06/2023 Invoice Martins B******6 (MAIN NUMBER) 03/06/2023 Invoice INTDEV INTERNET TECH B******6 (TABLET) 03/06/2023 Invoice INTDEV INTERNET TECH B******9 (TABLET) 03/06/2023 Invoice Carol-Ann Martins B******2 (CARD GIVEN WITH UPGRADE THAT I HAVEN'T USE OR WANTED !!!!!! but being charged for it as its part of my deal - was told about the extra phone NOT the extra sim card)

What do I need to do to ensure all this information is corrected !!!!!!! Can I submit all the documentation again ! PLEASE TELL ME WHAT TO DO BECAUSE I'M BEYOND FRUSTRATED, CROSS & IRRITATED NOW that i could swear!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply07 Jun 2023, 07:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CM
Carol-Ann Martins's update19 Jun 2023, 14:12
Reviewer Update
Do you have any feedback for me !!!!!!!