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luthandomtebele L

1 reviews | Active since Mar 2017

30 Jun 2020, 17:03

Lost for words, I will seek legal advice against vodacom

Where to start.. Does Vodacom have a Quality Asurance Team. Who trains thier staff, who ever that person is should get fired. Vodacom is rotten to the core. Today's service was a utter. You have advisors being dishonest, providing customers including myself with **** information, then they flag you to prevent other agents to assist you. Please be careful when providing ur personal details such as I.D ect as I discovered that Team leaders encourage thier advisors to operate thier personal phones. Clearly customers information is not safe in the hands of vodacom, they don't comply with data protection act, they have no compliance structure it's like zoo over ther. I have records and records of the awful experience. It's sad that's it members in senior position who clearly are promoting such. Vodacom as a company stopped caring for thier customers, they rather ***** you money and laugh in ur face. I lost for words and I need to warn the public as fear people's personal information ain't safe with vodacom. Can somebody please tell me where do I forward this evidence coz if vodacom won't take action I will, I will also seek legal advice, I've had enough

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Replies (2)
Vodacom
Vodacom's reply01 Jul 2020, 06:58
Official
 
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
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luthandomtebele L's update03 Jul 2020, 14:22
Reviewer Update
Dear Vodacom Customer. Your service ticket with reference number EC-1ZXM-3UBGIQ has been closed. Thank you Vodacom. Whoever handle this case was disrespectful *****, he confirmed my pint that vodacom doesn't know what is really going on in thier call center. I will take a screen shot and post in all ur advertising platforms including ur official web sites and all as instructed by who ever handled this case dare me. I have had enough.