Lost for words

Weird story. I got phoned for a promotion to get G5 uncapped internet. I opted in for the promotion. Waited 3 weeks for the router to be delivered ..phoned them, they have no knowledge of it. It blows my mind how a company this big can make so many mistakes. I say many, as I have been dealing with them for years, and their customer service is absolutely shocking. If you keep your customers happy, you can make more money.....and it seems like they are all about the money...not the customer.