Lost Data/Unable to use

I bought a promotional offer of 100 mega bytes at a cost of just R10. i was not able to use the data for reasons unknown. <br> <br> when i had contacted the call centre the previous evening i was told i cannot utilise the Data Bundle on my BlackBerry, due to the nature of BIS. i got no help or a refund. <br> <br> i then contacted the call centre in the morning to rectify the issue, only to find a very friendly service agent who was more than willing to help me with additional settings, witch then it was too late as the promotional offer is only valid on the day of purchase until 12 midnight. resulting in loss of funds on my part. i find this unacceptable as i was not able to use the service i so willingly paid for. <br> <br> resolution for me would be a full refund of the R10 i had spent. it is not about money it is about Principal, and good ethics. no where does it say that the data bundle is not to be used on a blackberry nor on any device. <br> <br> any help will be greatly appreciated.