EM
Evans M
1 reviews | Active since Sept 2020
31 May 2022, 08:12
Lost data or vanished data
Yesterday I bought 2 gigs of data and it all vanished within minutes, I checked my phones data usage and it only came up to 156mb. I phoned Vodacom contact centre about the issue and the Agent told me that system was not updated, it takes up to an hour and she will call me around 21h30 but never returned back to me nor even sent me any reference for case logged. I'm not happy and you guys must refund me my data or airtime
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Replies (2)
Vodacom's replyOfficial
31 May 2022, 10:18 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply31 May 2022, 10:18
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 Jun 2022, 14:32Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that you were in contact with the relevent team on the 31-05-2022 and was advised accordingly with regards to your query.
Regards Consumer Website Team
Our records indicate that you were in contact with the relevent team on the 31-05-2022 and was advised accordingly with regards to your query.
Regards Consumer Website Team
Best regards,
Vodacom's reply01 Jun 2022, 14:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Our records indicate that you were in contact with the relevent team on the 31-05-2022 and was advised accordingly with regards to your query.
Regards Consumer Website Team
Our records indicate that you were in contact with the relevent team on the 31-05-2022 and was advised accordingly with regards to your query.
Regards Consumer Website Team
Best regards,