Lost Data / Call agent zero sympathy

Last night I went to buy data for my phone. I loaded it into my phone within 5 minutes all of it was gone. I had received 3 messages verifying this . So I drove home. Called Vodacom Customer Care and they verified I put the data in and saw how quickly the data disappeared. The call agent first tried a lame attempt to say I was connected to the internet. Then backed down and made a mild concession to say "wow it went fast". Honestly you pay so much for Data in South Africa and then Vodacom takes you data. Now according to the call agent I must wait up to 48 hours for someone to call me back or be refunded. However this is not enough I should be refunded and given a bonus for the 12 hours and counting I am sitting without Data. Vodacom I challenge you to make this situation right. Seriously glitches like this should not happen... Very disappointed