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Portia M
1 reviews | Active since Aug 2017
22 Aug 2017, 06:43
Lost Data and Airtime
I recharched my data with 5gb on wednesday and im careful on switching data off when im not using it. I also recharged with airtime of R100 yesterday. Yesterday i received a message saying i have 250 mb left. I mean what? I rep**** to 2 watsup messages and i got a message saying i have 145mb left. I switched data off and checked my balance. Everything was R 0.00. I mean where did my airtime and data go?
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Replies (2)
Vodacom's replyOfficial
22 Aug 2017, 07:08Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2017, 07:08
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Aug 2017, 11:07Dear Customer
We have now reimbursed all customers affected by last night’s billing issue. All related out-of-bundle charges are refunded and depleted bundles have been reinstated. We sincerely apologise for the inconvenience.
Regards
Consumer Website Team
Best regards,
Vodacom's reply22 Aug 2017, 11:07
Official
Dear Customer
We have now reimbursed all customers affected by last night’s billing issue. All related out-of-bundle charges are refunded and depleted bundles have been reinstated. We sincerely apologise for the inconvenience.
Regards
Consumer Website Team
Best regards,