1 reviews | Active since Aug 2016

01 Feb 2017, 06:19

Lost Data

<p>When I renewed my cellphone contract in May last year, there was a promotion giving me 3 Gig data per month. Last month my data also vanished. I called in and asked what had happened and was given 2 Gig. Yesterday. 31 January I still had 1,86 Gig of this left, this morning, GONE. At 05:50 I tried to call in on 082155 and got the normal bull about high call volumes and my call was terminated by Vodacom after 10 minutes. Firstly I do not beleive that you are overrun by callers this time of the morning, It is simply very poor quality of service. I simply wanted to know where my data dissapeared to, It is far easier working through Hello Peter. Come on Vodacom, honour you contract, and jack up you call centre.</p>

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Replies (2)
Vodacom
Vodacom's reply01 Feb 2017, 07:18
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply06 Feb 2017, 08:47
Official

As per telephonic discussion,feedback provided.

Best regards,