EW
Eva W

1 reviews | Active since Sept 2018

05 Jun 2019, 09:38

Lost data

My contract (airtime & data) came to an end more than two years ago but I continued with the contract. I then changed to "pay as you go" at the end of last month and bought 200 MB data for my phone while traveling since I have a contract for data via a router which I use at home. At no time did customer care tell me that if I want it to rol***** the data I must buy more data within 30 days. I have just LOST 65 MB data!! The customer care line operator now tells me that Vodacom only provides this information when the client asks. What utter nonesense - this is ****************!!! I am fed up with Vodacom and will be changing to another provider asap.

0
Replies (2)
Vodacom
Vodacom's reply05 Jun 2019, 11:03
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply05 Jun 2019, 14:54
Official
 Dear Eva 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team 

Best regards,