Lost data

Ref: 1- ********** **********

On 23 May 2019 I got a message that all my data was suddenly gone, without me doing anything different from usual routine.

The next thing I loaded 2gigs at R249 as I had no idea what was wrong. A few minutes later this data disappeared.

I urgently need data so I loaded again 2gigs at R249 only for it to disappear again.

At this time I called Vodacom and they could not fix the problem and were clear they will not refund anything. They told me the day was consumed by Apple Music and iCloud which is completely incorrect as I had changed absolutely nothing on the phone.

They told me to turn these off and load data again as they can’t help me.

I turned this off and loaded data again for 2gigs at R249. A few minutes later this also disappeared.

At this point I’ve lost money and frustrated without data. I called them again and they logged a call which they tell me will be resolved in 7 days!

There’s customer service issues but I don’t undertake to interpret this one.

How does one resolve such if the service provider has given this kind of service?

I’ve just called them again now I’m the evening and gave the reference number only to be told there’s no update.

Frustrated and confused.