Lost Data
After not even an hour of getting My Meg for the day, which is 1GB for Facebook, I receive an sms to tell me the data is finished. I didn't even open Facebook once as I was in the mall the whole time. How can you advertise free data for the day if it doesn't even last an hour? And to top it off, how can 1GB disappear after no use of my phone what so ever? Please do not come with the excuse that I should check my background applications as all the settings on my phone is as it should be. Vodacom, why do you ***** data?
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Vodacom's replyOfficial
02 Oct 2017, 15:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply02 Oct 2017, 15:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,