BN
Bafana N
1 reviews | Active since Apr 2015
25 Aug 2017, 08:37
Lost data
16th August i bought R600 airtime and then through Vodacom app I bought 5GB data. Tuesday morning, to my surprise I was remaining with 1.77GB. It cannot be that I used 3.23GB in 6 days. 5GB usually last me a month or a little more than that at times. I want this investigated and rectified as soon as possible. This is for the number: **********
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
25 Aug 2017, 09:15Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply25 Aug 2017, 09:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
BN
Bafana N's updateReviewer Update
25 Aug 2017, 09:33Thank you kindly for the quick reaction.
BN
Bafana N's update25 Aug 2017, 09:33
Reviewer Update
Thank you kindly for the quick reaction.
Vodacom's replyOfficial
29 Aug 2017, 15:12
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Aug 2017, 15:12
Official
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
BN
Bafana N's updateReviewer Update
30 Aug 2017, 12:47No one ever called me. No it hasn't been resolved!
BN
Bafana N's update30 Aug 2017, 12:47
Reviewer Update
No one ever called me. No it hasn't been resolved!