Lost & Confused

Vodacom contract cancelations decided to cancel my contract without me giving them any instruction to do so. The cancelation was done despite receiving the pre-mature termination amount. I have spoke to a Collen Mbatha on the 18 August 2018 who promised to escalate the matter and give me feedback in three days but to date he still yet to come back to me. I also a made a follow up on the 23 August with a David and a Lerato whom were also not helpfull.

Finally, a query was logged by Refiloe on the 23 August with a reference nr 1- ********** ********** and i keep getting sms saying the query has been closed and shortly after that another one saying the query has been escalated to one of the Solution Experts. No one from Vodacom who has bothered to contact me and explain what is happening or take responsibility for this mess.