TM
Teboho M

1 reviews | Active since May 2015

05 Sept 2016, 07:45

Lost around R500 airtime and no one showed interest in assisting me when i called the customer care.

<p>on the 4th of september, i lost around R500 airtime and so i called the custumer care but no one showed interest in assisting me , i was put on hold for 30 min then the phone cut off, then called the second time requesting to speak to a senior person but was unable to, as i suspect there was no one there , thats ****py service and custumer care should i say. The number is ********** 844 which is my work telephone. I am Not happy at all.</p>

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Replies (1)
Vodacom
Vodacom's reply05 Sept 2016, 08:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team