Lost archived information

<p>Vodacom has managed to lose invoices and cost history for one of my tax clients. SARS is requiring the supporting invoices from Vodacom to release his +/- R50 000 refund. I have been struggling with the Vodacom customercare helpline, customercare email and the local Vodashop. All have been saying that I will get the information within 24 - 48 hours. The backoffice technicians needs to retrieve the information. I am beginning to think there is no back office as there has not been any reply from all my queries logged.</p> <p> </p> <p>My client's contract will expire in June 2017. And he will no longer use Vodacom as his service provided due to this issue.</p> <p> </p> <p> </p>