KM
Khona M
1 reviews | Active since Feb 2015
25 Mar 2019, 19:05
Lost airtime
Vodacom has been *****ing my airtime for a VERY LONG TIME. On Friday I recharged my account by R15, bought data for 1 day, which was less than R5. I was then left with R10, the following day I had no airtime. On Sunday the 24th March I recharged with R29 airtime, I bought data for R6. This morning I wake up to see that I only have R3.40. Please stop *****ing from the poor. I have been your customer for a very long time and I wont hesitate to cancel all my contracts with you. You are so pathetic, I work very hard for this money you are *****ing.
I NEED MY AIRTIME BACK NOW.
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Replies (2)
Vodacom's replyOfficial
26 Mar 2019, 06:35 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Mar 2019, 06:35
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
26 Mar 2019, 08:43 Dear Khona
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Best regards,
Vodacom's reply26 Mar 2019, 08:43
Official
Dear Khona
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.
Have a great day further.
Vodacom Consumer Website Team
Best regards,