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Doreen M

1 reviews | Active since Oct 2016

14 Feb 2018, 14:27

Lost airtime

I have loaded airtime for several times and it disappeared . I have loaded even today at R110 and had a debt for R35 and bought R45 power hour the remaining airtime disappeared. I want my airtime

0
Replies (2)
Vodacom
Vodacom's reply14 Feb 2018, 15:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply15 Feb 2018, 07:08
Official

Dear *****gwe Rathebe,

On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.

Please refer to the email which we have sent for feedback on this correspondence.

Warm regards,

SS

Best regards,