Loss (theft) of data

We have various contracts with Vodacom. #1 - 2 Gb data (recurrent) monthly #2 - 500 Mb data (recurrent) monthly #3 - 30 Gb anytime and 50 Gb Night-owl data (recurrent) monthly

On 30 January 2022, according to the official Vodacom app, reflected: #1 - 2.55 Gb data available #2 - 14.5 Gb data available #3 - Data not reflected on App - why not??

None of us used any data during the day on 30 January 2022. In the evening, however, when we wanted to access the internet, suddenly, on all three (3) contracts, we were redirected to the Vodacom site to "buy additional data", because we had "run out of data" ?!

This is Impossible!!!

On the morning of 31 January 2022: Contract #1 - showed 2.54 Gb data available ?! Contract #2 - showed 434.85 Mb data available ?! Contract #3 - still not showing any data available?!

Someone somehow managed to "*****" data from our available data, and we are stuck with a serious problem - Zero access to the internet. We cannot do any work from home.

Can someone at Vodacom urgently investigate this problem and rectify the matter, so that we can conduct business from home?

I have spoken to a few people. They too have the same situation and are fed-up with Vodacom about the regular THEFT of their data. Surely, by now, after many complaints, Vodacom must know about the problem and be able to PREVENT or STOP the theft of data from their customers ?!

PLEASE, PLEASE, Vodacom, sort this out as soon as yesterday, snd give us back our data!