Loss of Service during WC Garden Route Fires

<p>I wish to express my anger at the fact that Vodacom service to our area has been seriously interrupted, on rare occasions sporadic but for 95% of the time, non-existent. We live on a farm in the Barrington in the Western Cape – an area right in the middle of the fires that are still raging. And we have no communication!</p> <p>Our farm is approximately 2.5 kms SE of Karatara which is 12.3 kms NNE of Sedgefield. All of the farmers in the Barrington/Roodekraal/Elandskraal area who are Vodacom subscribers have confirmed that they also have no connection.</p> <p>When I called the customer support yesterday, I was told there is full coverage. But when we try to dial out, we get a message that reads “Not registered on network” and no reception at all.</p> <p>A second call to the customer support from a VOIP phone (all Telkom lines have burned down) and no-one can tell me what the problem is – only that it will be investigated over the next 3 to 7 days. That’s if we are still here!</p> <p>I have been a subscriber for over 25 years but now I will change service providers.</p> <p>Alan Holton</p>