GW
Gilium W

1 reviews | Active since Sept 2018

30 Sept 2018, 12:16

Loss of R800 in airtime

Due to financial troubles I had to end my contract with Vodacom. I had over R800 of airtime on my cellphone, but at the end I lost all that airtime. Financially, I can afford to replace that airtime. This is not fair.

0
Replies (2)
Vodacom
Vodacom's reply30 Sept 2018, 12:23
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 Sept 2018, 12:41
Official

Dear Gilium

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced.

Have a great day further

Vodacom Consumer Website Team