1 reviews | Active since Jul 2010
Loss of Prepaid data
This has happened 3 times in six months. 1) 1st April data & airtime started disappearing. Tried phoning Vodacom- bad experience, said going off at 14.00, eventually went to Vodacom at Cresta Centre, Randburg on 10 May, 2017.14 Stood in 1 shop nearly 2 hrs, went to other shop was assisted. clean phone (delete) , went back later, received phone and reinstall. 2) 14 July, 2014 data disappearing again. uninstall and reload on another similar device. 3) 20 September, 2014 data disappearing again. It would appear from reading up this is a problem with Vodacom. I am a pensioner and I cannot afford contracts. now looking at other service providers. I only use Whats App on phone, sms & telephone, All background apps and other apps are closed,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team