Loss of Irreplaceable Family Number

Vodacom Customer Care

I am writing this with deep sadness and frustration. My late mother’s telephone number, which our family has held for over 20 years, has been cancelled despite my active efforts to move it to a contract. I have all my business lines with Vodacom and am currently porting even more lines to the network, yet I have been treated with total disregard. I visited Vodacom Nelson Mandela Square to move this specific number to a contract. They advised me to open a new contract and assured me the porting request was sent as the number was on an "old system." I have been paying for a contract I never used while waiting for this port to complete. Upon checking the status at the Greenstone branch, I was informed the number has been cancelled. This number is linked to irreplaceable voice notes and messages from my late mother. I have done everything requested by Vodacom, yet your system failures have cost me a priceless sentimental asset. I demand that this number be recovered immediately.