Loss of information and miscommunication.

Good Day<br> <br> I have always seen vodacom as a good service provider. I saw this amazing deal on vodacom's online store, the vodacom smart tab 10. I immediately app**** online and filled in the online application. Then I got an email saying: \Your Vodacom contract application (reference number ***0) has been approved!\" I know that means only temporary and vodacom is supposed to send me another email asking for proof of id and residence and all that stuff. I never got such an email. Days later I received a call saying I did not say what device I wanted nor did I give any personal details. How is that even possible? The woman on the other end of the line asked me all my details and asked me where to deliver and told me for which deals I was approved. We completed the application via telephone. That was the last I heard from her. Yesterday I received a sms saying my order has been canceled. What is going on with vodacom???"