PK
Precious K

1 reviews | Active since Feb 2012

19 Oct 2023, 01:19

Loss of income due to non connectivity

I am so ****ed off right now. I have a fibre contract with Vodacom. Whilst at times I have connectivity issues, its relatively a good service. Now, today, is a different story. I have not been cinnected for almost 2 hours now.

No sms or anything from Vodacom to advise me what the issue is.

I work from home, and most of my work is done from 10pm as I work with international companies. I have already lost so much money today. And what will they do about that? ***ol!!!!

I have tried to call client care, but guess what? They are only open from 6am. That time I am losing money every hour I cannot connect. So will Vodacom pay my loss of income because wow! This is just utterly ridiculous from a huge brand such as Vodacom!!!

To say I'm ****ed, is putting it lightly!!!!

0
Replies (1)
Vodacom
Vodacom's reply19 Oct 2023, 07:55
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team