1 reviews | Active since Jul 2013
Loss of data and airtime
<p>I have changed contracts from Cell C to Vodacom to get better service. I have lost all my data as well as my airtime, call centre tells me my data was finished but I never received any notification about it. at Cell C I had half the data and never had trouble running out of it. it dont makes sense to me that I could have used that much data and airtime in 12days but the call centre cant help. same problem happend with my parents contract were they bill them more than what they signed for. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi
I am still waiting for the consultant to give me a call. I told him I cant talk to him after 7am but and he did not call back again.
Hi
I am still waiting for the consultant to give me a call. I told him I cant talk to him after 7am but and he did not call back again.
Great service from Vodacom, ignore the complaint and never phone back.
Great service from Vodacom, ignore the complaint and never phone back.