EB
Elodee B
1 reviews | Active since Jun 2019
25 May 2020, 14:33
Loss of airtime
Lost almost R140 worth of airtime over the weekend. Made not one call or convert any to data. Apparently I subscribed to ExploreApp and Kulaville? Who are these companies and what do they do ? This is inexcusable.
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Vodacom's replyOfficial
25 May 2020, 16:34Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply25 May 2020, 16:34
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team