Loss of airtime

Item: Vodacom
Rating: 1
Author: Alvin B

Dear Vodacom. I've been buying airtime and within seconds it gets depleted because you claim that I've used an airtime advance. I have never borrowed airtime from you, I always buy when I have to. Please retrieve my airtime, I can't be wasting money.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

06 Feb 2019, 12:26

Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply06 Feb 2019, 12:26

Official

Vodacom's replyOfficial

06 Feb 2019, 14:22

Dear Alvin

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query.

We apologize for the inconvenience and the service you experienced.

Have a great day further.

Vodacom Consumer Website Team

Vodacom's reply06 Feb 2019, 14:22

Official