1 reviews | Active since Feb 2011
Loss of Airtime
I have bought a data bundle which still has about 3gb of data left, yet Vodacom still insists on using my airtime for data. This has been happening ever since the 14th Dec 2018. The call centre resolved it last Sunday and refunded me the airtime used. However the issue started again at mid night on 22nd Dec. So far I have lost over R300 of airtime. I contacted the call centre this morning and they said I will be refunded but there is nothing yet.
The same issue is occurring on my wife’s phone number also. She has run out of airtime because of this yet the she stil has 2.5gb of data left.
This is ridiculous that an issue cannot be resolved the first time around. We can no longer use our phones because of this.
I would like this resolved immediately otherwise we will consider porting our numbers to another network. This is theft!
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved. Regards Consumer Website Team(SA)