Loss for words.

Honestly Vodacom this cant be life! I called at 11:04AM this morning requesting the soft lock to be removed from my account. They said it will take 1-6 Hours. at 17:04 my phone was still locked. At this point I have an emergency, I cant send please call me's, I cant try and buy airtime for my cell c phone, I cant send messages, I cant make calls. I basically have a dummy phone. When I call the call centre I was told that it will take up to 24hours! 24 freaken hours!!! What nonsense is that?