Losing out on a good Makro deal thanks to Vodacom

Makro has a birthday deal that ends tomorrow. The deal I was looking for was a Sumsung A20 contract for R299 per month and a R4500 Makro voucher.

I visited the store in Crown Mines Johannesburg, 2 weeks ago to apply. They initially informed me that I had a collection status that says “Current” and should contact Vodacom to change the status to “Settled”

I contacted collections to change their collection status which according to me, should have been done last year already when I settled my account.

I went back to Makro and they initiated a new contract. They informed me it shows a P0050 outcome which they did not understand.

I contacted Sales at Vodacom the following day and was advised to send my supporting documents to a *** email which I did on Friday

It is now Tuesday, 2 weeks later, the Makro deal ends tomorrow and I still haven’t received a response from either Vodacom or Makro

I called Vodacom Sales yet again today to follow up and was blatantly told that they cannot assist me if I did not apply online and I must go back to Makro. I have already been at the store twice and it is very embarrassing for them to keep on saying my application is being declined.

If I lose the Makro deal, I want nothing to do with Vodacom and will even port my pre-paid number to another vendor who will treat me better