Losing my upgrade
I went to vodacoms websites self help portal to get my phone upgraded, upgrade was due 27 November 2018, due to errors on the website I couldn't do it. Went back to do my upgrade and it moved to 29/08/2020???? What happened to my upgrade? If I have to wait another 2 years for an upgrade I will have to cancel my subscription.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Nov 2018, 07:05 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Nov 2018, 07:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Dec 2018, 19:24 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted and assisted. Regards Consumer Website Team
Best regards,
Vodacom's reply05 Dec 2018, 19:24
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you were contacted and assisted. Regards Consumer Website Team
Best regards,
's updateReviewer Update
19 Dec 2018, 13:37I was assisted and again nothing has been done delivery on my new contract was due today, I have received no feedback on my account so please cancel all my contracts thanks.
's update19 Dec 2018, 13:37
Reviewer Update
I was assisted and again nothing has been done delivery on my new contract was due today, I have received no feedback on my account so please cancel all my contracts thanks.