ND
Nyvrem D
1 reviews | Active since Jul 2011
13 Jun 2019, 21:02
Losing Money from Vodacom's incompetence
IS IT POSSIBLE THAT THESE GUYS ARE ALL STUPID?? I doubt that's possible but leaving me stranded without voicemail while overseas [and my number set to divert all incoming calls to voicemail], it doesn't work after at least NINE interactions with the so called Vodacom "Team"
THEY JUST DON'T PAY ATTENTION... and have a preference for "closing tickets that are not yet resolved.
Losing Money from Vodacom's incompetence
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
14 Jun 2019, 07:23 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply14 Jun 2019, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
ND
Nyvrem D's updateReviewer Update
16 Jun 2019, 23:43ABOUT TWO WEEKS SINCE I LEFT SA...
WITH SEVERAL WEEKS STILL TO GO AND THESE PEOPLE STILL HAVEN'T RESOLVED THE ISSUE - CLEARLY BECAUSE THEY HAVE NOT READ THE EMAILS PROPERLY
WITH SEVERAL WEEKS STILL TO GO AND THESE PEOPLE STILL HAVEN'T RESOLVED THE ISSUE - CLEARLY BECAUSE THEY HAVE NOT READ THE EMAILS PROPERLY
ND
Nyvrem D's update16 Jun 2019, 23:43
Reviewer Update
ABOUT TWO WEEKS SINCE I LEFT SA...
WITH SEVERAL WEEKS STILL TO GO AND THESE PEOPLE STILL HAVEN'T RESOLVED THE ISSUE - CLEARLY BECAUSE THEY HAVE NOT READ THE EMAILS PROPERLY
WITH SEVERAL WEEKS STILL TO GO AND THESE PEOPLE STILL HAVEN'T RESOLVED THE ISSUE - CLEARLY BECAUSE THEY HAVE NOT READ THE EMAILS PROPERLY
ND
Nyvrem D's updateReviewer Update
26 Jun 2019, 21:50got response BUT they keep ignoring this:
Fifth time…
I have received this number/ password via sms: ******
I HAVE DIALLED +27 82 148 2 *** ***x HIT 1 AND GET A MESSAGE:
"YOU MUST FIRST ENTER YOU PASSWORD BEFORE DIALLING THIS WAY | CALL 132 IF YOU NEED HELP" ETC.
THEN IT CUTS OFF. IT DOES NOT PROVIDE FOR THE ENTRY OF THE PASSWORD
PLEASE TRY IT YOURSELF AND THEN SEND INSTRUCTIONS.
Why can’t I get this responded to?
Fifth time…
I have received this number/ password via sms: ******
I HAVE DIALLED +27 82 148 2 *** ***x HIT 1 AND GET A MESSAGE:
"YOU MUST FIRST ENTER YOU PASSWORD BEFORE DIALLING THIS WAY | CALL 132 IF YOU NEED HELP" ETC.
THEN IT CUTS OFF. IT DOES NOT PROVIDE FOR THE ENTRY OF THE PASSWORD
PLEASE TRY IT YOURSELF AND THEN SEND INSTRUCTIONS.
Why can’t I get this responded to?
ND
Nyvrem D's update26 Jun 2019, 21:50
Reviewer Update
got response BUT they keep ignoring this:
Fifth time…
I have received this number/ password via sms: ******
I HAVE DIALLED +27 82 148 2 *** ***x HIT 1 AND GET A MESSAGE:
"YOU MUST FIRST ENTER YOU PASSWORD BEFORE DIALLING THIS WAY | CALL 132 IF YOU NEED HELP" ETC.
THEN IT CUTS OFF. IT DOES NOT PROVIDE FOR THE ENTRY OF THE PASSWORD
PLEASE TRY IT YOURSELF AND THEN SEND INSTRUCTIONS.
Why can’t I get this responded to?
Fifth time…
I have received this number/ password via sms: ******
I HAVE DIALLED +27 82 148 2 *** ***x HIT 1 AND GET A MESSAGE:
"YOU MUST FIRST ENTER YOU PASSWORD BEFORE DIALLING THIS WAY | CALL 132 IF YOU NEED HELP" ETC.
THEN IT CUTS OFF. IT DOES NOT PROVIDE FOR THE ENTRY OF THE PASSWORD
PLEASE TRY IT YOURSELF AND THEN SEND INSTRUCTIONS.
Why can’t I get this responded to?